Approximate Set Union Via Approximate Randomization

We develop an randomized approximation algorithm for the size of set union problem \arrowvert A_1\cup A_2\cup...\cup A_m\arrowvert, which given a list of sets $A_1,...,A_m$ with approximate set size $m_i$ for $A_i$ with $m_i\in \left((1-\beta_L)|A_i|, (1+\beta_R)|A_i|\right)$, and biased random generators with Prob(x=\randomElm(A_i))\in \left[{1-\alpha_L\over |A_i|},{1+\alpha_R\over |A_i|}\right] for each input set $A_i$ and element $x\in A_i,$ where $i=1, 2, ..., m$. The approximation ratio for \arrowvert A_1\cup A_2\cup...\cup A_m\arrowvert is in the range $[(1-\epsilon)(1-\alpha_L)(1-\beta_L), (1+\epsilon)(1+\alpha_R)(1+\beta_R)]$ for any $\epsilon\in (0,1)$, where $\alpha_L, \alpha_R, \beta_L,\beta_R\in (0,1)$. The complexity of the algorithm is measured by both time complexity, and round complexity. The algorithm is allowed to make multiple membership queries and get random elements from the input sets in one round. Our algorithm makes adaptive accesses to input sets with multiple rounds. Our algorithm gives an approximation scheme with O(\setCount\cdot(\log \setCount)^{O(1)}) running time and $O(\log m)$ rounds, where $m$ is the number of sets. Our algorithm can handle input sets that can generate random elements with bias, and its approximation ratio depends on the bias. Our algorithm gives a flexible tradeoff with time complexity O\left(\setCount^{1+\xi}\right) and round complexity $O\left({1\over \xi}\right)$ for any $\xi\in(0,1)$

The Impact of Online Service Recovery on Customer Satisfaction: Empirical Evidences from Service Operations

Online service recovery tools such as managerial responses are increasingly used by service providers to address customer concerns in online WOM platforms. In this paper, we analyze the effectiveness of such online service recovery effort on customer satisfaction using data retrieved from a major online travel agency in China. We find that online service recovery is highly effective among the least satisfied customers but has limited influence on other customers. Moreover, we show that the public nature of online service recovery introduces a new dynamic among customers. While online service recovery increases future satisfaction of the complaining customers who receive the recovery effort, it significantly decreases future satisfaction of those complaining customers who observe but do not receive the recovery effort. We show the result is consistent with the peer-induced fairness theory. In addition, this study reveals that a customer’s satisfaction with a service provider demonstrates mean reversion over multiple interactions. It is important to control for such dependence in assessing the true impact of online service recovery

Evaluating Feynman integrals by the hypergeometry

The hypergeometric function method naturally provides the analytic expressions of scalar integrals from concerned Feynman diagrams in some connected regions of independent kinematic variables, also presents the systems of homogeneous linear partial differential equations satisfied by the corresponding scalar integrals. Taking examples of the one-loop $B_{_0}$ and massless $C_{_0}$ functions, as well as the scalar integrals of two-loop vacuum and sunset diagrams, we verify our expressions coinciding with the well-known results of literatures. Based on the multiple hypergeometric functions of independent kinematic variables, the systems of homogeneous linear partial differential equations satisfied by the mentioned scalar integrals are established. Using the calculus of variations, one recognizes the system of linear partial differential equations as stationary conditions of a functional under some given restrictions, which is the cornerstone to perform the continuation of the scalar integrals to whole kinematic domains numerically with the finite element methods. In principle this method can be used to evaluate the scalar integrals of any Feynman diagrams.Comment: 39 pages, including 2 ps figure